ChallengeMe.GG is looking for

Customer Support Agent

Find out more

ChallengeMe.GG is an innovative social Esports platform that caters to CS:GO players of all skill levels. CME provides automated 2v2-5v5 matchmaking and weekly tournaments on 128 tick private servers. Games are started directly through the platform and results are tracked automatically. We believe Esports should be rewarding, whether it’s amassing fame & glory, continually improving or even making real cash!

Customer Support Agent

Berlin, Germany

We are looking to extend our team in Berlin, Germany with a Customer Support Agent (EN/DE) (m/f)

Responsibilities

  • Responding to customer queries and requests.
  • Identifying and dealing with payment-related enquiries and fraudulent behavior.
  • Identifying and resolving problems our users face.
  • Identifying and dealing with abusive players.
  • Liaising with other internal departments, in particular development team and community management
  • Reporting to Head of Customer Support / Customer Support Team Lead.

Requirements

  • A minimum of 2 years’ experience in Customer Service.
  • Experience in dealing with Fraud & Payment related support processes.
  • Ability to solve problems.
  • Excellent knowledge about games and eSports.
  • Willing to work late and weekend shifts.
  • Fluency in German & English, other languages are a benefit.
  • CS:GO knowledge is a plus.

What we offer

  • A young, passionate, dynamic team.
  • A fun and relaxed yet professional and target-oriented working environment.
  • The chance to get involved and heavily influence the future direction of the company.
  • The challenge of building the platform every eSports enthusiast wants.
  • The opportunity to be instrumental to the success of building a leading social eSports platform.

Please contact us at jobs@challengeme.gg. We look forward to your application.

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